Terms & Conditions

Effective Date: September 9, 2025

 

 

1) Website Owner, the Offering, and Binding of Terms

This website is owned and operated by Sudz Coin Laundromat LLC (“Doing business as Sudz Laundry Services,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) set forth the terms and conditions under which you may access and use our website, place orders, and receive our services (including pickup and delivery laundry services, wash & fold, wash & press, dry cleaning, and related offerings) (collectively, the “Services”).
By accessing or using the website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

 

2) Who Can Use Our Website; Accounts

You must be at least 18 years of age (or the age of majority in your jurisdiction) and have the legal authority to enter into these Terms. You may not use the website or Services where prohibited by applicable law.
If we offer user accounts: you agree to provide accurate, current information and maintain the confidentiality of your login. You are responsible for all activities under your account.

 

3) Key Commercial Terms (Orders, Pricing & Payment)

• Placing Orders. When you submit an order, you agree to review the order details and charges prior to confirming. Your order is accepted when we send a confirmation or begin fulfilling the order.

• Prices & Fees. Prices, delivery fees, surcharges, promotions, and taxes are as listed on our website or order pages at the time of checkout. We may update prices at any time and correct pricing errors that occur.

• Payment. You authorize us (and our payment processors) to charge your selected payment method for all amounts due (including taxes and applicable fees). If a payment fails, we may retry, request a new method, pause Services, or cancel the order.

• Sales Tax. Applicable taxes are added as required by law.

• eGift Cards (if offered). Use and purchase of eGift cards are subject to our separate eGift Card Policy (incorporated by reference).

 

4) Pickup, Delivery & Access

• Scheduling & Access. You are responsible for providing accurate pickup/delivery instructions, safe access to your location, and leaving laundry in a secure, weather-protected area at the scheduled time.

• Missed/Delayed Pickups or Deliveries. If we cannot access the pickup/delivery location or no laundry is present, we may assess a fee and/or reschedule. Weather, traffic, or unforeseen conditions may delay service; we will use reasonable efforts to communicate changes.

• Title & Risk. Your items remain your property. Risk of loss to your items is addressed in the “Damaged or Lost Items” section below.

 

5) Preparing Laundry & Prohibited Items

• Sorting & Pockets. Please check pockets and sort delicate or specialty items separately when possible. We are not responsible for damage to or caused by items left in pockets (e.g., pens, lipstick, lighters, batteries, coins).

• Prohibited Items. Do not send items contaminated with hazardous substances, bed bugs or other infestations, strong chemicals, solvents, human/animal waste, or items that may damage equipment (collectively, “Prohibited Items”). We may refuse service, return, or dispose of Prohibited Items in our discretion and charge associated costs.

• Care Labels. We follow manufacturer care labels where reasonably apparent. If labels are missing/illegible or instructions are unusual, you accept our standard cleaning methods.

 

6) Cleaning Process; Normal Wear & Limitations

While we take great care, normal industry-standard cleaning processes may result in: minor shrinkage, slight color fading, small tears in weakened fabrics, and loss of buttons or embellishments that were already loose. Stain removal is not guaranteed. “Dry clean only,” leather, suede, silk, wool, cashmere, specialty trims, and vintage or fragile fabrics carry higher risk; by sending such items, you accept that risk.

 

7) Damaged or Lost Items; Claims

• Inspection & Timely Notice. Please inspect your order upon delivery. Claims for damage or loss must be submitted within 48 hours of delivery (or scheduled delivery if undelivered) to [support email] with order details and photos.

• Verification. We may request photos, receipts, and an opportunity to inspect items.

• Remedies. At our option, we may: (i) re-clean the item(s), (ii) reimburse for reasonable repair, or (iii) compensate for loss/damage.

• Liability Cap. To the maximum extent permitted by law, our total liability for any order is limited to the lesser of (a) the actual value of the item as reasonably determined by us (considering age, condition, and depreciation), (b) the documented purchase price, or (c) 10x the cleaning fee charged for that item, up to an order-level cap of $[ $200]. We do not cover pre-existing damage, manufacturer defects, normal wear, or inherent weaknesses.

• Set Matching. For multi-piece sets (e.g., bedding), compensation may be limited to the affected piece.

• Exclusions. We are not responsible for: (i) items we did not receive; (ii) items left at an unsecured location per your instruction; (iii) damage due to undisclosed Prohibited Items; or (iv) loss due to incorrect or incomplete delivery information provided by you.

 

8) Return, Re-Cleaning & Refund Policy

If you are dissatisfied, contact us within 48 hours of delivery. We may offer a free re-clean where appropriate. Refunds are not guaranteed and are reviewed case-by-case. Fees for missed pickups, extra handling (e.g., excessive soil), or specialty services are non-refundable once incurred.

 

9) Unclaimed Items

If we cannot deliver your items after reasonable attempts and communication to your provided contact methods, we will hold them for 30 days from the first failed delivery. After that, we may donate or recycle unclaimed items and are released from liability.

 

10) Promotions & Marketing Messages

With your consent (where required by law), we may send promotional emails, texts, or mail. You can opt out by following the instructions in the message or contacting us at [Support@sudzcoinlaundromat.com]. Transactional and service messages are not subject to opt-out.

 

11) Intellectual Property; User Content

• Our IP. The website and its content (text, images, logos, graphics, software, and all related intellectual property) are owned by Sudz Coin Laundromat LLC and protected by law. Except as expressly permitted, you may not copy, modify, distribute, display, or create derivative works from our content.

• User Content. If you upload or submit content (e.g., reviews), you represent you have all necessary rights and grant us a non-exclusive, worldwide, royalty-free license to use, display, and reproduce such content in connection with the Services and our marketing, subject to our Privacy Policy.

 

12) Right to Change or Modify the Offering

We may add, change, suspend, or discontinue any aspect of the Services or features at any time without notice, including imposing limits or conditions on certain features.

 

13) Right to Suspend or Terminate

We may suspend or terminate access to the website or Services at any time and for any reason, including violations of these Terms or applicable law. You may stop using the Services at any time. Fees already incurred remain payable.

 

14) Third-Party Services & Links

We may use third-party providers (e.g., payment processors, delivery partners, analytics). Those providers may have their own terms and privacy policies. We are not responsible for third-party websites or services.

 

15) Warranties; Disclaimers

Except as expressly stated, the website and Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted, error-free, or completely secure operation.

 

16) Limitation of Liability

To the maximum extent permitted by law, Sudz Coin Laundromat LLC and our officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, data, goodwill, or other intangible losses, arising from or related to your use of the website or Services. Except as otherwise specified in Section 7 (Damaged or Lost Items), our aggregate liability for any claims relating to the Services will not exceed the amounts you paid for the specific order giving rise to the claim.

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17) Indemnification

You agree to indemnify and hold Sudz Coin Laundromat LLC and our officers, directors, employees, and agents harmless from any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) your use of the website or Services; (ii) your breach of these Terms; or (iii) your violation of applicable law or third-party rights.

 

18) Governing Law; Venue; Dispute Resolution

These Terms and any dispute related to them or the Services are governed by the laws of the State of Arkansas, without regard to conflict-of-laws rules. You agree to the exclusive jurisdiction and venue of the state and federal courts located in Pulaski County (Little Rock), Arkansas.
Optional arbitration clause available upon request.

 

19) Changes to These Terms

We may modify these Terms from time to time at our sole discretion. We will post the updated Terms with a new “Effective Date.” Material changes will be highlighted on our website. Your continued use of the website or Services after changes become effective constitutes acceptance of the updated Terms. If you do not agree, you must stop using the website and Services.

 

20) Customer Support & Contact Information

For questions, support, or claims, contact us:

• Email: support@sudzcoinlaundromat.com

• Phone: 501-512-2200

• Mailing Address: 63 Lakeside Drive, Little Rock, AR, 72204

 

Community Features (If Applicable)

If your website includes community features (profiles, posts, comments), note that profiles and activity may be publicly visible to visitors. Users may opt out by leaving the community; doing so disables community features (posting, commenting, liking).

 

Legal Notice

These Terms are a general template provided for informational purposes only and do not constitute legal advice. Please consult your attorney to adapt these Terms to your specific operations, pricing, risk tolerance (including liability caps), and applicable local, state, and federal laws.